Effective Date: April 2026

These Terms and Conditions (“Agreement”) govern the provision of event hire services by The Fizzy Pheasant Ltd, trading as Crescent Event Hire (the “Company”, “we”, “us”, or “our”), and apply to all clients (the “Customer”, “you”, or “your”).

In this Agreement, the following words shall have the following meanings:

• Company – The Fizzy Pheasant Ltd, trading as Crescent Event Hire, including its employees, servants, agents, and/or duly authorised representatives.
• Customer – The person, firm, company, or other organisation hiring goods or services from the Company.
• Contract – Any agreement between the Customer and the Company for the hire of equipment (“Hire Goods”) and/or the sale of products (“Products”), incorporating these Terms and Conditions.
• Hire Goods – Any catering equipment, furniture, article, and/or device, together with accessories, supplied by the Company for hire as specified in the Contract.
• Hire Period – The period commencing when the Customer receives the Hire Goods (including Saturdays, Sundays, and Bank Holidays) and ending upon the earlier of:
  1. The physical return of the Hire Goods into the Company’s possession; or
  2. The physical repossession or collection of the Hire Goods by the Company.
• Products – Any goods sold by the Company to the Customer.
• Services – Any services and/or work carried out by the Company in connection with the hire of Hire Goods, including delivery, setup, and/or collection.
• Rental – The Company’s charging rate for the hire of the Hire Goods, as applicable from time to time during the Hire Period.
• Deposit – An advance payment required by the Company at the time of booking to secure the Hire Goods or Services for the event date. Deposits are non-refundable unless otherwise agreed in writing.
• Security Deposit – An additional payment, usually pre-authorised on a valid credit or debit card, held as security against loss, damage, or additional charges incurred during the Hire Period. The Security Deposit is separate from the Deposit; the Deposit secures the booking, whereas the Security Deposit covers potential loss or damage.
• Liability – Any and all damages, claims, proceedings, actions, awards, expenses, costs (including legal costs), losses, and/or liabilities of any nature.

By booking or using our services, you agree to be bound by these Terms and Conditions.

2.1 Availability – All bookings are subject to availability. The Company shall not be liable for any loss suffered due to unavailability beyond its reasonable control.

2.2 Confirmation – A booking is confirmed once a Contract has been agreed and any required Deposit received.

2.3 Refusal – The Company reserves the right to refuse any booking at its sole discretion.

2.4 Consumer Credit Act – Individual hires shall not exceed 3 months. Contracts beyond this period are deemed terminated. Hire Goods are not governed by the Consumer Credit Act 1974.

2.5 Statutory Rights – Nothing in this Agreement excludes or limits statutory rights that cannot legally be excluded. For guidance, contact Trading Standards or Citizens Advice.

2.6 Entire Agreement – This Agreement constitutes the full agreement and prevails over other terms, including any terms the Customer purports to apply.

2.7 Variations – No variation or representation shall have effect unless agreed in writing and signed by a Director of the Company.

3.1 Charges – Deposit, Rental, Service, and Product charges are as quoted or on www.crescenteventhire.co.uk

3.2 Booking Confirmation – Bookings are confirmed once the Deposit is received. Balance must be paid before delivery or collection unless a credit account exists.

3.3 Standard Rental Period – 1–3 days (including weekends). Additional single-day hire is 20% of standard rate/day. Periods over 30 days require agreement.

3.4 Payment Terms

• 3.4.1 Credit account customers: invoices due 30 days.
• 3.4.2 Non-credit account customers: full advance payment required.

3.5 Security Deposit – Pre-authorised on valid card, 20% of total Rental value.

3.6 Pre-authorisation and Charges – Security Deposit released if no additional charges; otherwise debited for loss, damage, cleaning, or extra charges. Customer liable for remaining balance.

3.7 VAT – Prices exclude VAT unless stated. Customer responsible for VAT.

3.8 Time of Payment – Payment effective only upon cleared funds.

3.9 Late Payment – Company may cancel/suspend bookings, charge 5% above Bank of England base rate, and recover collection costs.

3.10 No Set-Off – Payments in full without deduction or counterclaim.

3.11 Payment Methods – Credit/debit card or BACS. Card fees may apply to business customers; bank transfer free.

3.12 Credit Limits – Company may set or vary credit limits; exceeding limits may suspend/terminate services.

4.1 Standard Hire – 72 hours, including delivery day, next day, and collection day.

4.2 Extended Hire – 20% of original Rental per additional day.

4.3 Payment for Extension – Charged to stored payment method on first day or collection.

4.4 Customer Responsibility – Responsible for Hire Goods from delivery until collection. Must secure and protect items.

5.1 Customer Responsibility – Collect/return Hire Goods unless Company delivers/collects (charges apply).

5.2 Booking & Time Slots – Times agreed in advance; delays due to external factors are not the Company’s liability.

5.3 Access & Site Requirements – Customer must provide safe, suitable access; blocked access or additional travel may incur charges.

5.4 Third-Party/Unoccupied Premises – Deliveries at Customer risk and only with written authorisation.

5.5 Delivery Location & Restrictions – Ground-floor or loading bay unless agreed. Customer responsible for access info; additional charges apply for restrictions or parking fines.

5.6 Delivery Timing – 30-minute window from arrival; delays caused by Customer incur £10 per 15 min.

5.7 Inspection & Repackaging – Customer must check Hire Goods at delivery and repack safely for return.

5.8 Company Staff & Instructions – Personnel under Customer direction once instructed; Customer responsible for guidance except where Company negligent.

5.9 Substitutions & Amendments – Company may provide substitutes. Last-minute changes may incur admin charges.

5.10 Contract Confirmation – Oral agreements accepted, followed by written confirmation. Customer responsible for accuracy.

5.11 Liability During Delivery – Customer assumes all risk from delivery until collection, except where Company negligent.

6.1 Proper Use – Customer shall follow instructions, take reasonable care, protect Hire Goods, notify Company of damage/loss, allow inspection, and keep items within the UK unless agreed.

6.2 Return of Hire Goods – Must be returned in good condition; fair wear and tear excepted.

6.3 Returning Dirty Items – Crockery/glassware may be returned dirty if scraped/emptied and sensitive items not damaged.

6.4 Loss, Theft, or Damage – Customer responsible for all loss/damage; replacement costs apply.

6.5 Temporary Kitchen & Electrical Equipment – Operated by qualified personnel only.

6.6 Weather & External Conditions – Outdoor items subject to weather; Customer responsible for protective measures.

7.1 Breakdown Due to Fault – Company may allow Rental reduction for breakdown from inherent fault or fair wear.

7.2 Customer Responsibility for Damage – Customer liable for damage caused by negligence or misuse.

7.3 Maintenance & Repairs – Company covers fair wear and tear; Customer pays for damage beyond that.

7.4 Repair and Cleaning Costs – Rental covers fair wear; Company may charge for reconditioning.

7.5 Rental During Damage or Loss – Customer continues Rental until notified of loss beyond repair; liquidated damages two-thirds of normal Rental.

7.6 Furniture & Outdoor Use – Indoor use unless specified; outdoor damage may incur charges.

7.7 Non-Return – Full replacement cost invoiced if items not returned; Rental not deducted.

7.8 Substitutes – Only accepted if authorised in writing.

7.9 Crates, Boxes, Packaging – Must be returned; replacement charges apply if not.

7.10 Linen Items – Must be returned in hampers; damage charged at full replacement.

8.1 Risk – Passes to Customer once items leave Company possession; returns only upon physical receipt.

8.2 Ownership – Company retains ownership at all times; Customer gains no title.

8.3 Restrictions – Customer must not sell, pledge, rehire, or dispose of items without consent.

8.4 Insurance – Customer advised to insure Hire Goods. Company may require insurance; proceeds held for Company.

8.5 Liability – Company not liable for injury, damage, or loss except where negligent. Customer indemnifies Company against third-party claims.

8.6 Limitations of Liability – Warranties excluded; no liability for continued use of defective items; caps on financial liability.

8.7 Financial Cap – Liability limited to five times Rental or £1,000, whichever higher.

8.8 Repeating Limitations – Each limitation applies separately to different liability types.

8.9 Legal Exceptions – Liability not excluded for death/personal injury caused by Company negligence.

9.1 Customer Cancellation – Written notice required; refunds depend on timing:

• More than 14 days before event: 75% of balance.
  
• Less than 14 days: 50% of balance.

9.2 Deposit – Non-refundable unless agreed.

9.3 Cancellation by Notice – Fixed-period hire requires mutual agreement to terminate.

9.4 Company Cancellation – Company may cancel due to unforeseen circumstances; payments refunded.

9.5 Effect of Cancellation – Charges may apply; refunds processed promptly.

10.1 Customer may request changes; subject to approval and availability.

10.2 Approved changes may adjust Rental, Deposit, or Service charges.

10.3 Late changes (<2 days prior) may incur admin/delivery charges.

10.4 Company may make reasonable alterations; minor changes not materially affecting Hire Goods/Services are not liable.

10.5 Customer must review proposed changes and may cancel affected Contract portions per Cancellations policy.

11.1 Authorisation to charge stored payment method for additional charges.

11.2 Charges include extra Rental, lost/stolen items, damage repair, cleaning, and extra delivery/administration.

11.3 Customer responsible for all additional charges.

12.1 Definition – Events beyond reasonable control (e.g., acts of God, war, extreme weather, strikes, pandemics, transport failure).

12.2 Company not liable for failures/delays caused by Force Majeure.

13.1 Contact Company for issues with products, services, or website.

13.2 Report missing/damaged items within 12 hours of delivery.

13.3 Complaints handled confidentially and professionally.

14.1 Company not responsible for external website content or privacy practices.

15.1 Governed by laws of England and Wales.

15.2 Disputes subject to exclusive jurisdiction of English courts.

Crescent Event Hire

Email: [email protected]
Phone: 01179 864462

Address: 28a Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS31 2ED