Effective Date: April 2026

At Crescent Event Hire, we are committed to

protecting your privacy and handling your personal information responsibly. This privacy policy explains what information we collect, how we use it, and your rights.

1. Information We Collect

We respect your privacy and only collect personal information when necessary and with your knowledge:

Website Visits: We do not collect personally identifying information simply by visiting our website.

Call Back Service: If you request a call back, we collect your name and telephone number to respond to your enquiry.

Contact and Requests: If you contact us with comments, questions, or specific requests, we may collect additional information you provide.

Event-Related Information: For the purposes of organising and supporting your event, we may collect information relevant to the event, such as event location, and details of other businesses involved in the production, management or recording of the event.

2. How We Use Your Information

Information we collect is used solely to provide our services and ensure your event runs smoothly. This may include:

- Responding to enquiries and requests.

- Arranging deliveries, collections and on-site support for events.

- Communicating important information regarding your booking.

- Improving our services and customer experience.

We do not sell, rent, or trade your personal information to third parties.

3. How We Store Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss or misuse. Data is stored securely and only accessible to staff involved in managing your enquiry or event.

4. Sharing Information

We may need to share certain information with third-party service providers involved in your event (e.g. logistics partners or event production companies). We only share what is necessary to provide the services you request and ensure your event runs smoothly.

5. Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, and they are not governed by this privacy statement. You should exercise caution and review the privacy policy applicable to the website you are visiting.

6. Cookies and Analytics

Our website may use cookies or similar technologies to improve the browsing experience, monitor site performance, and gather non-identifying information such as visitor numbers, pages visited, and time spent on the site.

7. Your Rights

You have the right to:

- Access the personal information we hold about you

- Request correction of any inaccurate information

- Request that we delete your information where it is no longer required

-Opt-out of marketing communications

-To exercise any of these rights, please contact us using the details below.

8. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

Crescent Event Hire
Address: Unit 28a, Burnett Business Park, Gypsy Lane, Keynsham, Bristol, BS31 2ED
Email: [email protected]
Phone: 01179 864462

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be reflected on this page, and the effective date will be updated accordingly.